This Privacy Policy describes how Sexy Hormony (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit sexyhormony.com (the “Site”), make a purchase, or interact with our services (collectively referred to as the “Services”).

Sexy Hormony has been helping people unlock their most confident and empowered selves since 2021 with premium intimate skin & hair care products and accessories. We are committed to protecting your privacy and handling your personal information responsibly.

By using our Site or Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information to provide and improve our Services. The type of information we collect depends on how you interact with our website.

Information You Provide Directly

When you place an order, create an account, or contact us, we may collect information such as:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Order details and purchase history
• Customer service communications

Providing this information allows us to process orders and provide support. Without it, certain features of the Site may not function properly.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:

• IP address
• Device type and browser information
• Pages visited and time spent on the website
• Referring websites
• Interaction data such as clicks and navigation patterns

This information helps us understand how visitors use our website and allows us to improve user experience.

Information from Third Parties

We may also receive information from trusted third-party service providers, including:

• Payment processors
• Marketing and advertising partners
• Analytics providers
• Shipping and logistics partners
• Shopify (our e-commerce platform provider)

These partners help us operate and improve our services.

2. How We Use Your Information

We use the information we collect for several purposes, including:

• Processing and fulfilling orders
• Delivering products and services
• Managing your account and purchase history
• Communicating with you about orders or support enquiries
• Sending marketing communications and promotional offers (with your consent)
• Improving website functionality and user experience
• Detecting fraud and protecting our business and customers

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve our services.

Cookies help us:

• Remember your preferences
• Keep items in your shopping cart
• Analyse website traffic
• Deliver relevant advertisements

You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.

Our store is powered by Shopify, which may also place cookies to support website functionality and analytics.

4. How We Share Your Information

We do not sell your personal information. However, we may share information with trusted partners when necessary to operate our business, including:

• Payment processors to securely process payments
• Shipping companies to deliver your orders
• Marketing and advertising partners for promotions and campaigns
• Analytics providers to analyse website usage
• Legal authorities if required by law

All partners are required to protect your information and only use it for the purposes for which it was shared.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, or disclosure.

However, no method of online transmission or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services
• Maintain business records
• Comply with legal obligations
• Resolve disputes and enforce agreements

Once the information is no longer required, it will be securely deleted or anonymised.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access the information we hold about you
• The right to request corrections to inaccurate data
• The right to request deletion of your personal information
• The right to withdraw consent for marketing communications
• The right to request a copy of your data

To exercise these rights, please contact us using the details provided below.

8. Children's Privacy

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

When updates are made, the “Last Updated” date at the top of this page will be revised. Continued use of the website after updates indicates acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Sexy Hormony

📧 Email: info@sexyhormony.com
📞 Phone: +44 20 3977 8560

Our team will be happy to assist you with any privacy-related enquiries.